Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern all services provided by Quick Tweak LLC, doing business as Quick Tweak Appliance Repair ("Company").

By scheduling service, requesting a diagnostic visit, approving an estimate, authorizing repairs, or making payment — whether in writing, electronically, verbally, by text message, or by email — you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

In this agreement, "Company," "Quick Tweak Appliance Repair," and "Quick Tweak LLC" refer to Quick Tweak LLC, its employees, contractors, technicians, agents, representatives, successors, and assigns.

2. Diagnostic fee

• A diagnostic fee of $79.00 plus applicable sales tax applies to all service calls.
• If you proceed with the recommended repair, the diagnostic fee is applied toward the repair cost.
• Diagnostic fees are non-refundable once diagnostic work has been performed.

3. Payment terms

• Approved repairs require a deposit of 50% of the total repair cost before parts are ordered or work begins.
• The remaining balance is due immediately when the repair is completed.
• For rental properties, property management companies, landlords, or any situation where the responsible party is not present at the appointment, diagnostic fees may be collected in advance.
• We accept cash, check, credit card, and debit card.

4. Part orders and cancellations

Parts ordered specifically for a customer remain the property of the Company until paid for in full. If you cancel a repair after parts have been ordered:

• The diagnostic fee remains non-refundable.
• Applicable supplier restocking fees will be deducted from any refund.
• Special-order and non-returnable parts are non-refundable.

5. Customer-supplied and third-party parts

• The Company may install customer-supplied or third-party parts at its sole discretion.
• No warranty of any kind is provided on customer-supplied or third-party parts. The Company does not guarantee their quality, compatibility, condition, authenticity, reliability, or performance.
• Any additional labor, diagnostics, repeat visits, or repairs resulting from customer-supplied or third-party parts are billed separately at standard rates.

6. Limited 60-day warranty

The Company provides a limited 60-day warranty on OEM parts supplied by the Company and labor performed by the Company. Coverage applies only to the specific repair and the components the Company replaced.

Warranty service is provided after the Company has had an opportunity to inspect and verify the reported issue. If the Company determines the issue is unrelated to the original repair, standard diagnostic, labor, and parts charges apply.

This warranty is non-transferable. It applies only to the original customer, the original appliance, and the original service location listed on the invoice.

7. Warranty exclusions

The warranty does not cover:

• Customer-supplied or third-party parts.
• Damage caused by misuse, abuse, neglect, improper installation, or lack of maintenance.
• Electrical supply issues, power surges, plumbing issues, water quality issues, rodent or insect damage, fire, flooding, storms, or other acts of nature.
• Appliances serviced, altered, moved, modified, or repaired by another party after our repair.
• Cosmetic issues.
• Pre-existing conditions not related to the original repair.

8. No guarantee of complete appliance operation

Repairing or replacing one failed component does not guarantee that other components will not fail before, during, or after the repair. The Company warrants only the specific repair performed and does not guarantee that unrelated components will continue operating.

9. Appliance age and parts availability

The Company services appliances of various ages, but parts availability is determined by manufacturers and suppliers. The Company is not responsible for discontinued, unavailable, delayed, backordered, or obsolete parts, and reserves the right to decline repairs where parts are unavailable or the repair is not economically practical.

10. Scheduling

Appointment windows are estimates, not guarantees. Traffic, prior repairs, weather, emergency service calls, supplier delays, or other unforeseen circumstances may affect arrival times. The Company reserves the right to reschedule appointments when necessary.

11. Missed appointments

• A responsible party must be present during the scheduled appointment window unless other arrangements have been approved.
• If the technician arrives and no responsible party is available, a service charge may be assessed.
• The technician will wait approximately ten (10) minutes before leaving the property.
• Rescheduled appointments may require advance payment.

12. Weather and safety

The Company reserves the right to cancel, postpone, or reschedule appointments due to hazardous weather, unsafe working environments, or circumstances beyond its control.

13. Access to appliances

You are responsible for providing safe and reasonable access to the appliance being serviced. The Company is not responsible for moving furniture, cabinetry, countertops, shelving, personal belongings, or built-in structures to reach the appliance.

Additional labor charges may apply if extraordinary effort is required to access, remove, reinstall, or service an appliance, including stacked washer and dryer units or other installations that require multiple technicians.

14. Customer preparation

Please remove personal items from appliances before service. The Company is not responsible for food spoilage, damaged personal property, or delays resulting from an appliance that was not prepared for service.

15. Disclosure of known conditions

You agree to disclose any known appliance issues, including prior repairs, leaks, electrical issues, gas leaks, fire damage, flood damage, pest infestations, recurring error codes, unusual noises, odors, or operating conditions.

16. Additional travel and access charges

Additional trip, travel, labor, or service charges may apply for locations outside the Company's normal service area, upper-floor installations, built-in appliances, restricted-access installations, or situations requiring additional technicians.

17. Water, gas, and electrical connections

Repairs may require temporary disconnection of water, gas, electrical service, ventilation systems, or other utility connections. The Company is not responsible for damages resulting from pre-existing plumbing, gas, electrical, ventilation, drainage, or structural defects.

18. Concealed and pre-existing conditions

Appliances may contain hidden defects, prior repair attempts, damaged wiring, worn components, corrosion, contamination, pest damage, manufacturer defects, or other conditions not visible during the initial diagnosis. The Company is not responsible for delays, additional repair costs, or appliance failure resulting from concealed or pre-existing conditions.

19. After your repair

Please monitor the appliance after service. If you notice unusual noises, odors, leaks, sparks, smoke, excessive heat, error codes, or other abnormal conditions, stop using the appliance immediately and contact the Company. The Company is not liable for damages resulting from continued operation of an appliance after abnormal conditions become apparent.

20. Removed parts

Parts removed during service become the property of the Company unless you request them before the service is completed.

21. Abandoned repairs

Repairs awaiting approval, payment, scheduling, communication, or installation for more than ninety (90) days may be considered abandoned. The Company may retain deposits, parts, and materials necessary to recover incurred costs.

22. Limitation of liability

The Company shall not be liable for:

• Food spoilage.
• Water damage.
• Mold growth.
• Property damage caused by appliance failure.
• Loss of income or lost business opportunities.
• Hotel or temporary housing expenses.
• Inconvenience or loss of use of the appliance.
• Incidental, indirect, special, or consequential damages.

Maximum liability shall not exceed the amount paid to the Company for the specific repair giving rise to the claim.

23. Chargebacks and payment disputes

Approval of services may be documented through electronic signatures, verbal authorization, text messages, emails, photographs, technician notes, invoices, payment records, and recorded communications.

You agree to contact the Company and give us a reasonable opportunity to resolve any concern before initiating a chargeback or payment dispute. Fraudulent chargebacks may be pursued through collection efforts and any remedies available under Texas law.

24. Late payments and collections

• Payment is due immediately upon completion of service unless otherwise agreed in writing.
• Any balance unpaid for more than thirty (30) days may be referred to a collection agency, attorney, or recovery service.
• If an unpaid balance is referred for collection or legal action, you agree to reimburse all reasonable collection costs, filing fees, court costs, and other expenses permitted by law.
• The Company reserves the right to refuse future service to customers with outstanding balances.

25. Technician safety and right to stop work

The Company reserves the right to discontinue service if technicians encounter unsafe working conditions, threats, harassment, animal hazards, environmental hazards, illegal activity, or other dangerous conditions. In these situations, diagnostic fees, trip charges, labor charges, and deposits may remain non-refundable.

26. Right to refuse service

The Company reserves the right to refuse or discontinue service for any reason, including unsafe conditions, inaccessible appliances, customer misconduct, interference from previous repairs, or situations creating unreasonable liability exposure.

27. Communications and recorded authorization

Telephone calls with the Company may be recorded for quality assurance, training, fraud prevention, dispute resolution, and documentation. The Company may rely on call recordings, text messages, emails, invoices, photographs, payment records, technician notes, and electronic signatures as evidence of customer authorization.

28. Electronic signatures and records

You agree that electronic signatures, text messages, emails, recorded telephone conversations, online approvals, electronic payment authorizations, digital invoices, estimates, customer portal approvals, and other electronic communications have the same force and effect as an original handwritten signature.

Electronic records maintained by the Company may be used as evidence of authorization, acceptance of services, payment obligations, warranty claims, chargebacks, collection actions, arbitration proceedings, or court proceedings.

29. Force majeure

The Company is not responsible for delays, cancellations, scheduling changes, or inability to obtain parts resulting from severe weather, natural disasters, supplier shortages, transportation disruptions, labor shortages, utility interruptions, government actions, or other events beyond the Company's reasonable control.

30. Governing law

These Terms & Conditions are governed by the laws of the State of Texas.

31. Entire agreement

These Terms & Conditions, together with any approved estimate, invoice, work order, warranty provisions, electronic or text message or email authorization, recorded telephone authorization, or signed service agreement, constitute the entire agreement between the customer and the Company.

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